Terms and Conditions
Our Terms and conditions are important to us and we know they are important to you too, please take a minute to peruse.
Our website is secure so your payment is safe. We are fully GDPR compliant regulating the collection and storage of you data. We are a registered business with HMRC and adhere to tax rules.
We accept Paypal and all major credit cards/debit cards through our secure system.
We pride ourselves on our customer care and this is of paramount importance to us. We value your business and never under estimate how important your custom is to us. Our service is extremely personal and we look forward to a long and mutually beneficial relationship with you. Any concerns, feedback or product questions please email us HERE. We do have office hours on the page although ‘out of hours’ we will respond to you as swiftly as possible.
Our dispatch timescale is dispatch within 7-10 working days although we usually dispatch well within this timescale. You will receive tracking numbers when we ship via the email you have supplied at checkout. This may go into your spam so please check before chasing. Due to the current shipping crisis, increasing customs and courier charges we are limited to supply to the UK ONLY. Unfortunately we are not able to guarantee delivery timescales and cannot be held accountable for third party logistics.
All damages must be reported in writing HERE with photographs within 48hrs of delivery. We are unable to process any damage claims after this period as we need to work within this period to claim from our courier service.
We offer a refund to clients if they've told us within 14 days of receiving their goods that they wish to return the item/s (please email HERE). They have another 14 days to return the goods once they have advised us. The goods must be returned in a saleable condition at the expense of the client. The cost of the goods will be refunded less the original charge of carriage. The client will receive their refund within 14 days of receiving the goods back.